Prerequisites

• Conceptual understanding of IP networks
• User experience with traditional voice telephony

Course Content

Three e-learning modules teach the basic concepts and terminology to transition from traditional analog telephony to Voice Over IP. They review basic telephony concepts, highlight the special considerations and expectations of services when voice calls are put on a digital network, and explore the features and benefits from Voice Over IP and Cisco voice applications. These three modules were removed from the CVOICE course and developed as self-study, web-based training of about 6 hours duration. CVF is a pre-requisite to CVOICE v5, and later.

Course Outline

1. Traditional Voice Telephony
2. Requirements of Voice on an IP Network
3. VoIP Benefits and Services

Who Should Attend

• Employee
• Channel Partner / Reseller
• Customer