Prerequisites

Course prerequisites are as follows:

• CCNA
• CIPT 1 and 2
• QoS
• GWGK

Course Content

Troubleshooting Cisco Unified Communications Systems (TUC) v1.0 equips network professionals with the knowledge and skills required to troubleshoot Unified Communications Systems / solutions in Enterprise, Mid-Market, and Commercial deployments. TUC teaches troubleshooting methodology, triage, resources, tools and fixes at the integrated System / Solution level, and for components (such as Cisco Unified Call Manager, Cisco Unity, videoconferencing, and infrastructure).

Course Objectives

• The professional will troubleshoot Unified Communications Systems / Solutions and components / products by identifying and isolating problems, recommending solutions, and implementing fixes

Course Outline

1. Troubleshooting Methodology
2. Analyzing and Isolating Problems
3. Common Unified Communications Problems Symptoms
4. Fixing Problems
5. Services, Resources and Tools for Troubleshooting

Who Should Attend

• Channel Partner / Reseller
• Customer